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Retargeting Guarantee
Money-Back Guarantee Agreement
This Money-Back Guarantee Agreement ("Agreement") is entered into between [Brand Client], hereinafter referred to as the "Client," and DubbleBlack, hereinafter referred to as the "Provider," effective as of [date of agreement].
1. Guarantee Coverage:
The Provider guarantees that the Client will achieve a 3X (300%) Return on Ad Spend (ROAS) or higher by the end of three billing cycles of the retargeting solution plan chosen by the Client. A positive ROAS is defined as the ratio of revenue generated from the retargeting campaign to the total cost of advertising spend.
2. Conditions:
To be eligible for the money-back guarantee, the Client must adhere to the following conditions:
- Maintain the universal pixel provided by DubbleBlack on their website throughout the duration of the three billing cycles.
- Utilize DubbleBlack's attribution system to verify sales and conversions generated from the retargeting campaign.
- The guarantee refund is applicable only for the first three billing cycles and not for any subsequent billing cycles.
- The guarantee does not apply to other campaigns being run by the Client.
3. Refund Process:
In the event that the Client does not achieve a positive ROAS or higher at the end of the three billing cycles, the Client is entitled to a full refund via check within 30 days of the claim being approved.
4. Refund Options:
The refund can be applied to future campaign credits or paid out in full at the discretion of the Client or their designated agency representative.
5. Early Claim:
Both the Client and DubbleBlack reserve the right to exercise the money-back guarantee prior to the end of the third billing cycle with mutual agreement.
6. Claim Submission and Review:
To submit a claim for the guarantee refund, the Client must send an email to support@dubbleblack.com within 30 days after the end of the third billing cycle. Upon receipt of the claim, DubbleBlack will conduct an account audit within 7 business days to approve or deny the claim.
7. Agreement Acceptance:
The Client acknowledges acceptance of this Agreement by signing up for a retargeting plan provided by DubbleBlack.
8. Governing Law:
This Agreement shall be governed by and construed in accordance with the laws of Denver, Colorado.
By signing up for a retargeting plan provided by DubbleBlack, the Client acknowledges that they have read, understood, and agree to the terms and conditions outlined in this Money-Back Guarantee Agreement.
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